OUR SERVICE

Contract Management Avoiding an over reliance on one maager, a team approach is used. This provides robust and effective support for both our clients and our staff. The result is consistent service delivery and continuity that is a key element in our contract and client retention.

Duty Management 24 hour support is completed by our out of hours management support. Controllers and Mobile Supervisors are backed up by a Duty Manager supported by a Director throughout the week.

24-Hour Supervision Comprehensive 24-hour supervision works effectively in close coordination with our Control Centre. This provides very good supervision, quick incident response and emergency support to all our clients and staff.

24-Hour Control Centre This is the hub of our operation from where support is directed and monitored. Officers book on and off duty by telephoning our Duty Controllers confident that they have experienced backup on hand for advice, guidance and support at any time.

OPERATIONS

"Maintaining a high performance culture throughout the company is key to achieving our goals." Tony Graves Customer Services Director

Mick O'Keeffe Ops Director "Consistent training and careful management ensure staff retention 3x above industry standard." Mick O'Keefe Regional Director

SERVICE SOLUTIONS

Uniformed Security Personnel
Front of House
Reception
Concierge
Post Room
Porterage
Investigations
Community Security
Vehicle Immobilising

Mobile Patrols, Alarm Response & Keyholding
Special Events
Internal Couriers
Electronic Solutions
CCTV Surveillance
Estate Management
Access Control
Control Room


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OUR SERVICE Contract Management Avoiding an over reliance on one maager, a team approach is used. This provides robust and effective support for both our clients and our staff. The result is consistent service delivery and continuity that is a key element in our contract and client retention. Duty Management 24 hour support is completed by our out of hours management support. Controllers and Mobile Supervisors are backed up by a Duty Manager supported by a Director throughout the week. 24-Hour Supervision Comprehensive 24-hour supervision works effectively in close coordination with our Control Centre. This provides very good supervision, quick incident response and emergency support to all our clients and staff. 24-Hour Control Centre This is the hub of our operation from where support is directed and monitored. Officers book on and off duty by telephoning our Duty Controllers confident that they have experienced backup on hand for advice, guidance and support at any time. OPERATIONS "Maintaining a high performance culture throughout the company is key to achieving our goals." Tony Graves Customer Services Director "Consistent training and careful management ensure staff retention 3x above industry standard." Mick O'Keefe Regional Director SERVICE SOLUTIONS Uniformed Security Personnel Front of House Reception Concierge Post Room Porterage Investigations Community Security Vehicle Immobilising Mobile Patrols, Alarm Response & Keyholding Special Events Internal Couriers Electronic Solutions CCTV Surveillance Estate Management Access Control Control Room
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