Operations

Neill Catton Operations Director is ultimately responsible for the strategic success of the Operations Team at CIS.

"At CIS Security we believe we offer a service which is unparalleled in the security industry. Working in direct partnership with our clients and understanding their aims, strategy and ethos we are able to provide an individual service to meet their needs."

Dynamic and forward thinking the Contract Management Team strive to develop relationships with our clients. Continuously looking at innovative working practices to enhance, improve and continuously develop our service.

The Security Industry is moving forward and we are keen to be an integral part of its growth and development.

Regional Managers Nick Hawksley and Ian Parkin directly manage the Operations Team and have responsibility for a varied portfolio of clients, including Public Sector, NHS, Corporate, Media, Retail and Manufacturing establishments.

At CIS we thrive on our ability to work as a Team. Operations and Control, HR, Business Relationships, Training and Finance all working together to achieve Operational Excellence not only for our clients but also for our staff. To us an Operational issue is in fact an opportunity; without issues arising we would not have the ability to develop our knowledge and skills. Measurement of our service delivery is essential for us and for our Customers. We expect our service to be monitored closely and openly encourage it. Our relationships are honest and transparent which has supported our growth and our development operationally.

At CIS we are truly Passionate about what we deliver, we are determined to achieve excellent results. Our success is contributed to our independence, our experience, and strong leadership.

• Neill Catton
  Operations Director
• Nick Hawksley
  Regional Manager
• Ian Parkin
  Regional Manager
  

How We Deliver The Service

• Dual Contract Management
• Weekly Management Visits
• Out Of Hours Supervisors Visits
• 24/7 On Call Management Support
• Innovative Software Systems
• Dedicated Contract Response Officers

Control Room

• 24/7 365 Days
• Key Holding & Alarm Response
• Remote Monitoring
• Mobile Response
• Lone Worker Monitoring
• Vehicle Tracking

Measure & Monitor

• Monthly Key Performance Indicators
• Monthly Security Report
• Monthly Officer Assessment Reports
• Mystery Shopper
• Contract Development Manager
• Client Satisfaction Surveys